Shipping policy

Shipping Policy

Last updated: 20 September 2026

At Tayvia’s Threads, every order is prepared with care and attention to detail.

1. Processing Time

Our estimated processing time is approximately 2 weeks from the date your order is placed and payment has been received.

Please note that the 2-week timeframe is an estimate and not a guaranteed delivery date. Processing times may vary depending on order volume, product availability and the complexity of your embroidery.

2. Dispatch

Once your order has been completed, it will be carefully packaged and dispatched using our chosen delivery service.

You will receive confirmation when your order has been dispatched where applicable.

3. Delivery Times

Delivery times begin once your order has been dispatched and are dependent on the delivery service used.

Tayvia’s Threads cannot be held responsible for delays caused by postal or courier services, adverse weather, strikes, incorrect delivery information or circumstances outside our control.

4. Delivery Address

Please ensure that your delivery address is correct when placing your order. Tayvia’s Threads cannot be responsible for orders sent to an incorrect address supplied by the customer.

5. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible. We will do our best to assist and, where appropriate, liaise with the delivery provider.

6. International Orders

If international shipping is offered, customers are responsible for any applicable customs duties, taxes or additional charges imposed by the destination country.

7. Questions About Your Order

If you have any questions about the delivery of your order, please contact Tayvia’s Threads using the contact details on our website.